Jan 10 | By Lev
Business etiquette is the rules of conduct in business relations. It is a kind of secular etiquette, but its main difference from the last lies in the dominance of subordination to the age and sex differences of people. To understand what business etiquette is, you must know the basic rules of it. The compliance with rules of business etiquette can help you save time and money, as well as build relationships with colleagues and counter-parties. Some people may not correctly build business relationships or achieve career growth, because they do not know what rules of business etiquette are.
Respect for Other People's Time
No matter how good a person in work is, banal unpunctuality and lack of respect for other people's time can ruin any relationship. It can be expressed in a wrong calculation of time that should be spent on work, in constant lateness for work or business meetings, as well as in tightening breaks and empty chatter. If you doing so, the path in the business world will be closed for you, because nobody likes such people. Everyone around you will think about an unreliable person.
Control of Speech
The business style of speech is one of the keys to success. You should get rid of voice distortion, introductory words, and word-parasites. Antics and parody are not allowed in business communication. Neither are spelling, grammar, or punctuation errors. Sometimes the presence of this type of error in a business letter completely discourages the desire to read it. Try to check their emails if you have problems with the written presentation of thoughts. In addition, business communication on the Internet should be targeted—that is, refer to a person by name.
It is also worth noting the importance of telephone conversations. If you have an important conversation, it is better to think of its course in advance to prepare questions to clarify some of the data that will be needed in the conversation.
Respect for Others
Disrespect for others may be expressed, for example, in the following things:
- the inability to listen to others, the constant heckling an interlocutor;
- the inability and unwillingness to listen to someone else's point of view;
- the usage of profanity;
- the interference with working people; for example, a loud phone conversation on personal matters.
Observance of Subordination Relations
If you are a supervisor, it's important to treat all employees exactly the same, without exception. Any comments or reprimands to an employee are unacceptable in front of other employees. Your tasks should always be absolutely clear and specific. The process of execution of assigned tasks must be constantly monitored. In case of receipt of requests from subordinates for assistance, you need to respond to it adequately, and, if possible, explain everything they want again.
If you are a subordinate, first of all, you have to execute all task of the head in due time and in full accordance with the purpose. But never consider yourself as a servant without civil rights. You have the right to express your views and to make recommendations for improving the work of a company—and remember: the work is designed to work.
